🛠 Tech Stack

💼 About This Role

You'll support human-centered design and user experience initiatives for federal agencies, conducting research and designing service concepts. You'll translate insights into actionable improvements that shape how government services are delivered. This role involves collaborating with cross-functional teams on service design across the full design lifecycle.

🎯 What You'll Do

• Conduct user research including interviews, surveys, and usability testing
• Create service design artifacts like journey maps and service blueprints
• Facilitate discovery sessions and co-creation workshops with stakeholders
• Develop prototypes and conduct concept testing to refine solutions

📋 Requirements

• 4-7 years of professional experience in service design, UX, or human-centered design
• Experience conducting qualitative user research
• Experience creating service design artifacts (journey maps, blueprints, personas)
• Ability to obtain and maintain a Public Trust federal security clearance

✨ Nice to Have

• Experience supporting federal government consulting engagements
• Certification in Human-Centered Design or Service Design
• Experience with accessibility and federal digital service standards

🎁 Benefits & Perks

• 🏖️ Flexible remote work within the US
• 🔬 Work on meaningful public sector projects
• 📈 Professional development opportunities