💼 About This Role

You'll lead technical account management for Ledger Enterprise in the Americas, onboarding clients and providing ongoing support. Your work directly impacts client retention and growth for a leading crypto security company. This role offers a chance to work with cutting-edge blockchain technology at a global industry leader.

🎯 What You'll Do

• Manage client onboarding and provide technical guidance.
• Monitor account usage and optimize service delivery.
• Act as escalation point for technical issues and lead crisis management.
• Support pre-sales activities and collaborate with sales team.

📋 Requirements

• 4-7 years of client-facing technical experience.
• Strong understanding of blockchain technology and crypto ecosystem.
• Bachelor's degree in Engineering, Computer Science, or MIS.
• Experience with SaaS solutions and project management.

✨ Nice to Have

• Experience in financial or cryptocurrency sectors.
• Certifications in project management or technical sales.
• Ability to translate complex technical issues for non-technical audiences.

🎁 Benefits & Perks

• 💵 Competitive salary $170K-$190K
• 📈 Equity offered
• 🎁 Bonus potential
• 🏠 Remote work flexibility
• ✈️ Travel opportunities (~20%)

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Interview· 60 min