🛠 Tech Stack

💼 About This Role

You'll own and grow a $5M–$10M+ portfolio of customers in a high-impact, rebuild-phase SaaS business, driving expansion, retention, and customer outcomes. You'll operate with the pipeline and forecast discipline of a quota-carrying seller, partnering cross-functionally to refine playbooks and processes.

🎯 What You'll Do

• Own Net Revenue Retention for your book of business
• Identify up-sell and cross-sell opportunities and progress them to close
• Build and maintain a healthy expansion pipeline (3–4x coverage) against quota
• Proactively manage renewal cycles and mitigate churn risk

📋 Requirements

• 4-8 years in mid-market SaaS Account Management, Customer Success, or Sales
• Proven track record of independently closing expansion opportunities
• Experience owning revenue targets (NRR, expansion, or renewals)
• Proficiency with CRM tools (Hubspot, Salesforce)

✨ Nice to Have

• Experience in a rebuild or transformation environment
• Experience in Transportation Management Systems or logistics technology
• Daily use of AI in customer-facing and revenue workflows

🎁 Benefits & Perks

• 🌍 100% Remote and Global
• ⏰ Flexible Work Environment
• 📈 Dedicated Growth Path
• 🛠️ Access to Leading Tools and Technology
• 🎉 Engaging Community Activities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Final Interview· 60 min