💼 About This Role

You'll take ownership of key customer relationships for a market-leading CX platform, resolving complex technical issues and ensuring customer success. Your core impact will be driving customer satisfaction, retention, and referenceability for our largest accounts. This role offers the chance to work with cutting-edge contact center technology in a high-growth global company.

🎯 What You'll Do

• Own customer relationships for key CX accounts, engaging before go-live and ensuring success.
• Resolve complex technical and emotional issues, providing excellent service to key accounts.
• Hold regular discussions with customers to review issues and ensure solutions meet needs.
• Partner with internal teams to handle technical challenges and meet SLA targets.

📋 Requirements

• 8+ years in a Technical/Service role in software or telecommunications.
• Proven technical problem-solving proficiency.
• Working knowledge of contact center software/design/functionality.
• Experience communicating at both technical and functional levels while managing business rapport.

✨ Nice to Have

• TCP/IP networking knowledge and VoIP technology exposure.
• Understanding of telecom circuits and network topology.
• Database and SQL concepts and scripting.

🎁 Benefits & Perks

• 🚀 Market-leading company with global presence and innovation focus.
• 📈 Endless internal career opportunities across roles, disciplines, and locations.
• 🤝 Collaborative environment with top talent in a fast-paced culture.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Technical Interview· 60 min