💼 About This Role

You'll be the face of Starlink, troubleshooting and resolving customer issues across multiple channels. Your core impact is ensuring an exceptional customer experience through technical problem-solving and advocacy. You'll help set the tone for a scrappy, early-stage support team.

🎯 What You'll Do

• Triage and resolve customer issues across multiple channels.
• Provide technical support using hardware, software, and network expertise.
• Surface product and process issues using quantitative and qualitative methods.
• Collaborate with internal teams to improve troubleshooting workflows.

📋 Requirements

• High school diploma or equivalency certificate.
• 1+ years of front-line customer support experience.
• Fluent in English and Korean.

✨ Nice to Have

• Experience in training, analytics, or content management.
• Start-up or high-growth environment experience.
• Technical aptitude in networking or hardware troubleshooting.

🎁 Benefits & Perks

• 🏖️ Paid Time Off
• 🏥 Health Insurance
• 📈 Equity
• 🔄 Overtime Pay
• 📚 Training Provided

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone Screen· 15-30 min
2. 2Technical Interview· 45-60 min
3. 3Behavioral Interview· 45-60 min