💼 About This Role

You'll lead and expand relationships with enterprise clients, acting as a trusted advisor to help them achieve business goals using Similarweb's digital intelligence platform. You'll drive user engagement, platform adoption, and identify growth opportunities while mitigating churn risks. This role offers the chance to work with cutting-edge data and collaborate with a global team in a hybrid environment.

🎯 What You'll Do

• Lead and manage long-term customer relationships
• Act as trusted advisor to drive client business outcomes
• Identify and mitigate churn risks proactively
• Develop subject matter expertise across product portfolio

📋 Requirements

• 5-6 years experience as a Customer Success Manager
• Solid understanding of digital marketing space and trends
• Client-facing experience with strong relationship-building skills
• Analytical and consulting mindset to turn data into a story

✨ Nice to Have

• Experience with digital intelligence platforms
• Proficiency in producing high-quality client-facing materials
• Team player with collaborative skills

🎁 Benefits & Perks

• 🏥 Medical, dental, and vision insurance
• 💰 401K plan
• 📈 Equity and employee stock purchase plan
• 🏖️ Paid sick and parental leave
• 🏆 Sales incentive plan with OTE up to $186,000

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Panel interview· 60 min