20h ago
Customer Experience Coordinator
Boston, Massachusetts
$37.4k-$45.8k / year
full-timejuniorretail
πΌ About This Role
You'll set the tone for a radically personal customer journey as the store's lead brand ambassador. Your core impact is ensuring every client interaction exceeds expectations. This role stands out with top-tier training and a generous clothing allowance.
π― What You'll Do
- Ensure client expectations exceeded at each visit
- Maintain a client-focused environment with hospitality tools
- Map clienteling activities for each guest
- Partner with leadership to address service issues
π Requirements
- Previous experience in sales, hospitality, or service
- Exceptional customer service/clienteling skills
- Professional verbal and written communication
- Flexible schedule including evenings, weekends, and holidays
π Benefits & Perks
- π° Competitive salary
- π Top-of-the-line training program
- π Clothing allowance per season
- π Generous employee discount
- βοΈ Opportunity to travel to other stores and abroad
π¨ Hiring Process
Estimated timeline: 2-3 weeks Β· AI estimate
- 1Phone ScreenΒ· 30 min
- 2In-store InterviewΒ· 45 min
- 3OfferΒ· 1 week
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