💼 About This Role

You'll manage and expand relationships with key clients leveraging virtual care solutions to transform healthcare delivery. Serving as a trusted advisor, you'll help organizations optimize their digital health programs while identifying opportunities for account expansion. This high-impact role sits at the intersection of healthcare innovation, enterprise client success, and long-term strategic growth.

🎯 What You'll Do

• Manage and grow strategic relationships with existing clients.
• Drive customer success by proactively addressing client needs.
• Develop and execute account growth strategies for upsell and cross-sell.
• Lead contract renewal processes and strengthen long-term partnerships.
• Collaborate with implementation teams to support onboarding.

📋 Requirements

• 5–7+ years of experience in account management or customer success.
• 4+ years of experience working within the healthcare industry.
• Proven track record of driving account growth and meeting revenue targets.
• Strong understanding of digital health trends and virtual care solutions.

✨ Nice to Have

• Experience with CRM tools.
• Familiarity with managing complex enterprise accounts.
• Bachelor’s degree in Business or related field.

🎁 Benefits & Perks

• 💰 Competitive base salary $154k–$197k plus variable compensation.
• 🏥 Comprehensive medical, dental, and vision insurance.
• 🏖️ Flexible paid time off and generous parental leave.
• 📈 401(k) with company matching and equity (stock options).
• 💻 Remote-first environment with high-impact healthcare mission.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Final Round· 60 min