🛠 Tech Stack

💼 About This Role

You'll handle customer queries via phone, WhatsApp, and digital channels for AnyVan, a logistics technology company. Your core impact is resolving issues promptly to maintain high Trustpilot reviews. You'll work in a fast-paced, high-energy team with top-notch training and growth opportunities.

🎯 What You'll Do

• Manage and resolve customer queries via multiple channels
• Keep waiting times minimal and achieve first-time resolution
• Use active listening to assess and resolve issues
• Escalate complex issues and keep parties informed
• Maintain accurate customer records in systems

📋 Requirements

• 3+ years customer service in a call centre
• Fluent French and English (spoken & written)
• 30+ wpm typing speed with high accuracy
• Proficient in G-Suite and digital services

✨ Nice to Have

• Experience with Trustpilot or review management
• Familiarity with logistics or tech industry

🎁 Benefits & Perks

• 💰 Competitive salary plus monthly commission
• 🌴 Generous Time Off - 20 days + holidays + Christmas Eve
• 💪 Health & Wellbeing - ZAR1000/month towards cover
• 🚲 Easy Travel - Free parking or transport after 7pm
• 🎉 Culture & Community - Weekly drinks, socials, rewards

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Assessment· 30 min