Description

You will be the face of Starlink, triaging and resolving customer issues across multiple channels, analyzing trends, and designing support interventions to improve the customer experience.

Requirements

• High school diploma or equivalency certificate
• 1+ years experience in front-line customer support
• Fluent in English and Korean
• Excellent problem-solving and sleuthing skills
• Strong attention to detail and time management skills

Responsibilities

• Triage and resolve customer issues across multiple channels (digital, voice, etc.)
• Be a relentless internal advocate for the customer within SpaceX
• Provide technical support using hardware, software, and network expertise
• Surface product, process, and training issues using quantitative and qualitative methods
• Collaborate with internal teams to improve troubleshooting workflows and resolve root-cause issues