🛠 Tech Stack

💼 About This Role

You'll provide second-level technical support for Japanese enterprise customers using Coupa's spend management platform. You'll handle critical tickets, troubleshoot issues, and collaborate with global teams to ensure customer success. Your work directly impacts customer satisfaction and platform adoption.

🎯 What You'll Do

• Provide second-level support for critical tickets across Coupa's product suite.
• Diagnose integration challenges, workflow errors, and API-related incidents.
• Escalate issues and provide updates to internal and external stakeholders.
• Contribute to knowledge base by creating FAQs and documentation.

📋 Requirements

• 3+ years of enterprise-level technical support experience in SaaS or procurement.
• Japanese language proficiency (verbal and written) for customer interaction.
• Linux/Unix systems, networking, and application architecture knowledge.
• SQL for data analysis, XML/HTML for configs, and REST APIs for validation.

✨ Nice to Have

• Experience with Coupa's suite of products.
• Familiarity with procurement or financial processes.
• Knowledge of ticketing systems like Zendesk or ServiceNow.

🎁 Benefits & Perks

• 🚀 Pioneering Technology: Work with cutting-edge AI and spend management platform.
• 🌍 Global Impact: Solve challenges for large enterprise customers worldwide.
• 📚 Continuous Learning: Access to CoupaU certifications and training programs.

🚩 Heads Up

• Requires Japanese language but role is onsite in Tokyo; may limit candidate pool.
• 24x5 schedule with on-call rotations could impact work-life balance.
• Lists 'entry level' in commitment but requires 3+ years of experience.