🛠 Tech Stack

💼 About This Role

You'll own a portfolio of strategic accounts at Comply, a leading compliance SaaS provider for financial services. Your core impact will be driving customer retention and revenue growth through proactive relationship management. This role blends customer advocacy with commercial outcomes, supported by tools like Gainsight and Salesforce.

🎯 What You'll Do

• Manage a portfolio of strategic accounts as central point of contact
• Proactively guide customer journey from onboarding to renewal
• Monitor customer health metrics and mitigate churn risk
• Lead cross-functional issue resolution for at-risk accounts

📋 Requirements

• 3+ years in Customer Success or Account Management role
• Experience in financial services or compliance (preferred but not required)

✨ Nice to Have

• Experience with Gainsight or similar customer success platforms
• Experience with Salesforce CRM

🚩 Heads Up

• Salary not mentioned in listing
• Requires 3+ years experience but no experience level specified in title