🛠 Tech Stack

💼 About This Role

You'll guide mid-market clients through adopting frontier agentic AI solutions, ensuring maximum value. You'll drive scalable processes like playbooks and automation to serve 1000+ customers globally. This role offers a rare chance to shape the future of professional services at a generational company.

🎯 What You'll Do

• Lead integration of Harvey into client workflows for seamless adoption.
• Train and enable end users to adopt Harvey as a daily tool.
• Serve as primary contact for 40+ mid-market clients with consultative approach.
• Drive scalability through documentation, playbooks, and automation.

📋 Requirements

• Experience managing high volume of client cases from legal firms or SaaS.
• Excellent communication and strategic planning skills.
• Ability to ruthlessly prioritize competing tasks and demanding customers.
• Team player described as empathetic, committed, and collaborative.

✨ Nice to Have

• Experience with Salesforce.
• Experience with Catalyst.

🎁 Benefits & Perks

• 🏖️ Structured hybrid working: 3 days office, 2 days home.
• 🏥 Health Coverage: fully covered private hospital insurance plus extras.
• 👶 Family & Fertility Support: treatments, adoption, surrogacy through Carrot.
• 💰 Retirement & Security: comprehensive long-term coverage.
• 📚 Professional Development: annual support for courses, certifications, conferences.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Team Interview· 60 min
4. 4Executive Interview· 45 min
5. 5References· 15 min