🛠 Tech Stack

💼 About This Role

You'll be the primary technical and strategic partner for Clay's largest enterprise customers, ensuring their long-term success. You'll own complex technical cases, design workflows, and influence the enterprise support playbook. This founding role in London offers the chance to set the standard for operational excellence at a fast-growing company.

🎯 What You'll Do

• Own enterprise-level technical cases from triage to resolution.
• Serve as trusted advisor for strategic accounts.
• Partner with Product and Engineering to escalate critical issues.
• Develop enterprise-facing resources like runbooks and playbooks.

📋 Requirements

• APIs, complex data integrations, log analysis, and SaaS architecture expertise.
• Enterprise SaaS support or technical account management experience.
• Consultative skills to translate business needs into technical solutions.
• Enterprise relationship management experience in multi-stakeholder environments.

✨ Nice to Have

• Experience at a high-growth startup.
• Familiarity with Salesforce or similar platforms.
• Cross-functional collaboration experience.

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 🏥 Health insurance coverage
• 💰 Equity in the company
• 🎓 Coaching with world-class professionals
• 🕊️ Flexible remote work options

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Interview· 60 min