1d ago

CRM Operations Manager

NerdWallet US

$90k-$162k / year

full-timemid Remotefinance

๐Ÿ›  Tech Stack

๐Ÿ’ผ About This Role

You'll own the end-to-end execution of automated email and push campaigns that drive engagement across the customer lifecycle. You'll build complex workflows, sharpen team processes, and ensure the marketing technology stack runs at its best. This role offers the chance to scale a CRM program at a mission-driven fintech company.

๐ŸŽฏ What You'll Do

  • Design, build, and deploy automated email and push campaigns
  • Implement personalization logic using user and catalog data
  • Develop and enforce best practices and QA processes
  • Monitor email deliverability and maintain IP health

๐Ÿ“‹ Requirements

  • CRM Platform Expertise with Iterable or Braze
  • Personalization logic using Handlebars, Liquid, or AMPscript
  • Data & Segmentation understanding for audience targeting
  • Proficient in HTML/CSS for email templates

โœจ Nice to Have

  • Familiarity with API integrations and webhooks
  • Experience with A/B testing frameworks

๐ŸŽ Benefits & Perks

  • ๐Ÿฅ Industry-leading medical, dental, vision
  • ๐Ÿ–๏ธ Flexible Vacation Time Off
  • ๐Ÿ‘ถ New Parent Leave

๐Ÿ“จ Hiring Process

Estimated timeline: 2-4 weeks ยท AI estimate

  1. 1Recruiter Callยท 30 min
  2. 2Technical Interviewยท 60 min
  3. 3Hiring Manager Interviewยท 60 min
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