2h ago
Senior Manager, Customer Advocacy
United States
✨ $130k-$180k / yearest.
full-timesenior Remotesoftware
🛠 Tech Stack
💼 About This Role
You'll build and own Tempo's customer advocacy program from the ground up, designing the program, choosing the tools, and running it end-to-end. You'll work with Customer Success to identify advocates and help them share stories that strengthen our brand. This high-visibility role directly impacts reputation and deal velocity.
🎯 What You'll Do
- Design and launch the customer advocacy program structure.
- Evaluate and implement AI-powered advocacy platforms.
- Identify and build relationships with customer advocates.
- Produce case studies, video stories, and testimonials.
📋 Requirements
- 5+ years in customer marketing or advocacy at B2B SaaS.
- Built a customer advocacy program from scratch.
- Experience owning tech stack decisions for advocacy.
- Familiarity with Salesforce, Gainsight, G2, TrustRadius.
✨ Nice to Have
- Curiosity about AI applying to advocacy work.
- Strong project management skills.
- Clear communicator with leadership presentation skills.
🎁 Benefits & Perks
- 🏖️ Unlimited vacation in most locations.
- 🏥 Health, dental, vision, and savings plan.
- 💻 WFH and training reimbursement.
- 🌍 Remote-first work environment.
- 🎉 Employee referral program.
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