🛠 Tech Stack

💼 About This Role

You'll lead customer-facing teams (Solutions Consulting, Onboarding, Enablement, TAM) for Figma's enterprise customers in Japan, blending pre-sales and post-sales excellence. Your core impact will be driving end-to-end technical and value experience, from pre-sales to long-term adoption. This role stands out as a senior leadership opportunity at a high-growth SaaS company shaping the future of design collaboration.

🎯 What You'll Do

• Recruit and develop a high-performing customer experience team
• Partner with Japan Sales leadership on pipeline and deal strategy
• Define and execute the end-to-end customer journey
• Serve as executive sponsor for strategic customer relationships
• Track KPIs to connect team activity to business outcomes

📋 Requirements

• 10+ years in customer-facing technical sales roles within SaaS
• 6+ years leading Solutions Consulting or Sales Engineering teams
• Track record of building and scaling customer-facing teams
• Business-level English proficiency

✨ Nice to Have

• Experience building and leading post-sales teams
• Experience with MEDDICC sales qualification framework
• Prior Figma, design, or development experience

🎁 Benefits & Perks

• 🏖️ Remote-friendly culture
• 💡 Grow as you go learning and development
• 🌍 Global impact working with diverse teams
• 🤝 Collaborative and inclusive workplace

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min