1h ago

Customer Success and Engagement Manager

Remote

$150k-$200k / yearest.

full-timelead RemoteConsulting / IT Services

💼 About This Role

You'll own client P&L and strategic account growth for large-scale cloud and IT transformation projects at a data-first consulting firm. You'll build deep relationships, guide organizational change, and define best-in-class customer success. This role offers the autonomy to shape our approach and drive measurable impact.

🎯 What You'll Do

  • Manage client P&L including revenue, cost, and margin forecasting.
  • Develop and execute strategic account expansion plans.
  • Lead commercial aspects like SOWs, change orders, and renewals.
  • Oversee project delivery, scope, risks, and stakeholder communication.

📋 Requirements

  • 10+ years in client-facing role managing complex projects.
  • Experience with P&L ownership and commercial negotiations.
  • Proven ability to strategically grow accounts.
  • At least 5 years of team management experience.

✨ Nice to Have

  • Certifications like CSM or PMP.
  • Experience with organizational change management.
  • Background in agile software development methodologies.

🎁 Benefits & Perks

  • 🏖️ Unlimited PTO
  • 💰 Competitive compensation with performance bonuses
  • 📈 Career development programs and training
  • 🏥 Health, dental, and vision insurance
  • 🏠 Remote-first culture
0 0 0