1h ago
Customer Success and Engagement Manager
Remote
✨ $150k-$200k / yearest.
full-timelead RemoteConsulting / IT Services
💼 About This Role
You'll own client P&L and strategic account growth for large-scale cloud and IT transformation projects at a data-first consulting firm. You'll build deep relationships, guide organizational change, and define best-in-class customer success. This role offers the autonomy to shape our approach and drive measurable impact.
🎯 What You'll Do
- Manage client P&L including revenue, cost, and margin forecasting.
- Develop and execute strategic account expansion plans.
- Lead commercial aspects like SOWs, change orders, and renewals.
- Oversee project delivery, scope, risks, and stakeholder communication.
📋 Requirements
- 10+ years in client-facing role managing complex projects.
- Experience with P&L ownership and commercial negotiations.
- Proven ability to strategically grow accounts.
- At least 5 years of team management experience.
✨ Nice to Have
- Certifications like CSM or PMP.
- Experience with organizational change management.
- Background in agile software development methodologies.
🎁 Benefits & Perks
- 🏖️ Unlimited PTO
- 💰 Competitive compensation with performance bonuses
- 📈 Career development programs and training
- 🏥 Health, dental, and vision insurance
- 🏠 Remote-first culture
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