3h ago

Customer Experience Manager

Denver, CO | Chicago, IL | Westlake, TX

$145k-$195k / year

full-timeseniorfinance

๐Ÿ’ผ About This Role

You'll lead a team of Relationship Managers providing financial planning and advice to Robinhood customers. Your core impact is shaping how the firm delivers scalable, compliant financial guidance to high-value clients at one of the fastest-growing fintechs.

๐ŸŽฏ What You'll Do

  • Coach and develop a team of Relationship Managers to drive performance and growth.
  • Oversee customer interactions for financial planning, tax services, and account support.
  • Partner with product, compliance, and legal to improve workflows and expand capabilities.
  • Monitor team performance through data analysis and process optimization.

๐Ÿ“‹ Requirements

  • Series 7 and 66 (or ability to acquire within 120 days)
  • Series 24 or 9/10 (or ability to acquire within 120 days)
  • 7+ years in financial planning, banking, or wealth management
  • Experience supporting high-value, complex client relationships

โœจ Nice to Have

  • CFPยฎ certification
  • Experience with AI tools to enhance productivity

๐ŸŽ Benefits & Perks

  • ๐Ÿ’ฐ Performance-driven compensation with equity, bonus, and 401k matching
  • ๐Ÿฅ 100% paid health insurance for employees (90% for dependents)
  • ๐Ÿ–๏ธ Lifestyle wallet for wellness, learning, and more
  • ๐Ÿ‘ถ Parental leave and fertility benefits
  • ๐Ÿฝ๏ธ Exceptional office experience with catered meals and events

๐Ÿ“จ Hiring Process

Estimated timeline: 2-4 weeks ยท AI estimate

  1. 1Recruiter Screenยท 30 min
  2. 2Hiring Manager Interviewยท 45 min
  3. 3Panel Interviewยท 60 min
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