3h ago
Customer Experience Manager
Denver, CO | Chicago, IL | Westlake, TX
$145k-$195k / year
full-timeseniorfinance
๐ผ About This Role
You'll lead a team of Relationship Managers providing financial planning and advice to Robinhood customers. Your core impact is shaping how the firm delivers scalable, compliant financial guidance to high-value clients at one of the fastest-growing fintechs.
๐ฏ What You'll Do
- Coach and develop a team of Relationship Managers to drive performance and growth.
- Oversee customer interactions for financial planning, tax services, and account support.
- Partner with product, compliance, and legal to improve workflows and expand capabilities.
- Monitor team performance through data analysis and process optimization.
๐ Requirements
- Series 7 and 66 (or ability to acquire within 120 days)
- Series 24 or 9/10 (or ability to acquire within 120 days)
- 7+ years in financial planning, banking, or wealth management
- Experience supporting high-value, complex client relationships
โจ Nice to Have
- CFPยฎ certification
- Experience with AI tools to enhance productivity
๐ Benefits & Perks
- ๐ฐ Performance-driven compensation with equity, bonus, and 401k matching
- ๐ฅ 100% paid health insurance for employees (90% for dependents)
- ๐๏ธ Lifestyle wallet for wellness, learning, and more
- ๐ถ Parental leave and fertility benefits
- ๐ฝ๏ธ Exceptional office experience with catered meals and events
๐จ Hiring Process
Estimated timeline: 2-4 weeks ยท AI estimate
- 1Recruiter Screenยท 30 min
- 2Hiring Manager Interviewยท 45 min
- 3Panel Interviewยท 60 min
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