Description

You will lead a team of case managers to deliver compassionate care for underserved communities, ensuring compliance and quality standards while maintaining a small personal caseload. You will drive team objectives, oversee patient care plans, and build relationships with partner organizations.

Requirements

• Deep understanding of Medi-Cal populations, including those experiencing homelessness, mental illness, or substance use disorders.
• 4+ years’ experience managing front-line staff.
• Exceptional organizational and time-management abilities.
• Strong interpersonal and communication skills, including team coaching and conflict resolution.
• Familiarity with compliance standards, documentation systems, and data-driven decision-making.

Responsibilities

• Ensure case managers meet required caseload, optimizing care delivery and patient outcomes.
• Build an engaged and resilient team by supporting case managers with burnout prevention and self-care strategies.
• Oversee patient care plans to guarantee effective implementation and quality standards.
• Fully train and onboard new case managers within designated timeframe.
• Maintain a small personal caseload while prioritizing team supervision.
• Collaborate with the Director to meet audit requirements and track team compliance metrics.
• Establish a team culture of respect, empathy, and teamwork.
• Approve timecards, time-off requests, and expense reports for direct reports.
• Conduct regular 1:1s to provide feedback, coaching, and support.
• Assign new patients to case managers, ensuring balanced and achievable panel sizes.
• Lead recruitment efforts, including resume screening, interviews, and onboarding.
• Serve as subject matter expert in harm reduction and clinical case management.
• Drive team towards quarterly objectives, implementing ideas to achieve goals.
• Implement quality improvement initiatives to enhance patient outcomes and operational efficiency.
• Build, manage, and maintain relationships with key partner organizations.
• Oversee enrollment and disenrollment of patients in alignment with organizational SOPs.
• Manage budget used for supplies and other inventory.
• Facilitate daily huddles, weekly data reviews, and care planning meetings.
• Contribute to monthly all-hands meetings by sharing success stories and showcasing team impact.
• Represent your team in Health Plan Operations meetings with the Director and external partners.
• Tailor training programs to meet team and local environment needs.
• Mentor case managers, focusing on skill-building, professional growth, and patient care excellence.