💼 About This Role

You'll join a close-knit team at Amber, a renewable energy company, providing informative and timely support to customers. You'll handle urgent requests via phone and email, educating customers on products and resolving issues. This role offers flexible hybrid work and a chance to contribute to Australia's renewable energy transition.

🎯 What You'll Do

• Respond to urgent customer requests via email or phone.
• Educate customers on Amber's products and processes.
• Work with external stakeholders to resolve issues.
• Suggest improvements to internal processes.
• Advocate for the customer experience within the organization.

📋 Requirements

• Experience in customer support, sales, or high-volume communication role.
• Willingness to speak directly with customers over the phone.
• Effective communication and interpersonal skills.
• Solid IT competence with Microsoft Office Suite.

✨ Nice to Have

• Experience in fast-paced organizations.
• Passion for technology, energy, or the environment.
• Experience in the energy sector.

🎁 Benefits & Perks

• 🏢 Exciting office space in Melbourne Central.
• ⏰ Flexible working hours with work-from-home arrangements.
• 🧠 Employee Assistance Plan for mental health support.
• 💰 Competitive hourly rate - $38 an hour.

🚩 Heads Up

• Role mentions 'casual' employment but expectations of regular weekly hours with specific shift times.
• Requires availability Saturday but also mentions flexibility, which may conflict.