🛠 Tech Stack

💼 About This Role

You'll serve as the primary point of contact for clients in a fast-paced SaaS environment, managing daily communication and ensuring a seamless experience. Your role is central to driving customer satisfaction and retention through proactive support and cross-functional collaboration. You'll work remotely with an international team focused on digital advertising.

🎯 What You'll Do

• Manage daily client communication across Slack, email, and CRM.
• Coordinate cross-functional teams for smooth project delivery.
• Oversee project scope, timelines, and deliverables.
• Support onboarding and ad catalog configuration.

📋 Requirements

• 3-5 years in customer success or account management.
• eCommerce or marketing agency experience.
• Strong English communication skills (written and verbal).
• Ability to work US business hours (EST/PST).

✨ Nice to Have

• Interest in technology and SaaS platforms.
• Bachelor's degree in a relevant field.
• Experience with digital commerce ecosystems.

🎁 Benefits & Perks

• 🏠 Fully remote work from anywhere.
• 💰 Competitive salary in USD.
• 🌍 International clients in fast-growing SaaS.
• 🚀 Cutting-edge tools in advertising and automation.

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Client Presentation· 60 min