💼 About This Role

You'll manage ongoing customer relationships for a SaaS company transforming frontline teams. You'll drive adoption, renewals, and expansion across assigned accounts. This role is fully remote with a collaborative, high-growth culture.

🎯 What You'll Do

• Lead onboarding of new customers for successful platform launch.
• Act as primary point of contact and voice of customer internally.
• Build strong relationships across customer organizations.
• Own customer health, renewals, and churn-risk mitigation.

📋 Requirements

• 4+ years of B2B SaaS account management experience.
• Retail experience preferred in store operations or HQ.
• Strong analytical skills using customer data to assess health.
• Exceptional communication and cross-functional collaboration.

✨ Nice to Have

• Experience with SSO, hierarchy/user setup, and training.
• Familiarity with AI tools to improve productivity.

🎁 Benefits & Perks

• 🏠 Remote-first culture: work from anywhere in North America.
• 📈 Stock options: get meaningful ownership in the company.
• 💵 Competitive salary with transparent bands.
• 🕒 Flexible hours in a high-performing team.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min