Description

You will conduct systematic audits of KYC representatives' ticket handling, identify trends and service delivery issues, provide actionable feedback, and maintain audit documentation to ensure compliance and enhance standards.

Requirements

• Solid experience in KYC
• Excellent English (spoken and written)
• 1+ year in QA role
• Strong time management and collaboration skills
• Analytical and methodical approach

Responsibilities

• Evaluate KYC representatives' ticket handling for compliance with standards and regulations
• Identify trends and recurring issues through audit analysis
• Provide constructive feedback to representatives and managers
• Maintain audit documentation and contribute to criteria development