🛠 Tech Stack

💼 About This Role

You'll be the expert of our customers, solving their inquiries and capturing insights to improve our product. You'll collaborate with various departments and work in a fast-paced team. This role is rostered on weekends and public holidays as part of our continuous operations.

🎯 What You'll Do

• Handle customer inquiries via Email, Whatsapp, Slack, Live Chat and ticketing platforms.
• Analyze customer transaction status with operational tools like Splunk, Redash, Postman.
• Raise awareness of existing issues and identify detailed inquiry types for product improvement.
• Drive operational excellence projects and coordinate with relevant stakeholders.

📋 Requirements

• Minimum 1 year experience in Customer/Merchant Operations or similar B2B roles.
• Bachelor's degree from a reputable university in Engineering, Management, Finance, or related fields.
• Willing to be rostered for weekends and public holidays.
• Excellent communication skills in English across teams.

✨ Nice to Have

• Experience with ticket management platforms like Zendesk, Freshdesk, or Zoho.
• Background in banks or financial institutions.

🎁 Benefits & Perks

• 🌏 Global exposure working with diverse customers across Southeast Asia.
• 📚 Learning opportunities with a fast-growing company backed by top VCs.
• 💼 Career growth in a rapidly scaling fintech environment.

🚩 Heads Up

• Role requires weekend and public holiday rostering without premium shift pay mentioned.