Description

As an Operations Architect at Akido, you will partner with senior leaders to streamline healthcare operations, implement new tools, and free up frontline staff to focus on high-impact work. You'll dive deep into processes, manage rollouts, and build the operational backbone that powers AI-driven care.

Requirements

• Bachelor's degree
• Preferably 4-6 years in a fast-paced, high-growth environment in a builder role or supporting new operation development.
• Preferably 3+ years working in outpatient healthcare in a patient-facing or in an operational support role.
• Strong analytical and problem-solving skills with a passion for operational efficiency and process improvement.
• Ability to manage multiple priorities and work effectively in a fast-paced, dynamic environment.
• Excellent communication and collaboration skills to engage stakeholders across different teams.
• Technical curiosity and willingness to learn about new tools and technologies.
• Detail-oriented mindset with a commitment to maintaining thorough documentation and reporting.

Responsibilities

• Partner with senior operators to execute a strategic roadmap for operational processes and systems for a key healthcare function with the opportunity to eventually manage that function.
• Manage the roll out new operational initiatives by owning logistics, tracking progress, and aligning stakeholders.
• Identify and analyze operational inefficiencies by shadowing field employees and proposing process improvements.
• Support automation and optimization initiatives through documentation, testing, and hands-on implementation.
• Build and maintain detailed process documentation to promote clarity and alignment across teams.
• Develop reporting functionality, monitor KPIs, and analyze trends to inform decision-making.
• Research and evaluate new tools and technologies relevant to operational workflows.
• Support technology assessments and implementation projects in collaboration with IT and product teams.
• Contribute to fostering a culture of continuous improvement within the operations team and collaborate cross-functionally to execute plans effectively.