🛠 Tech Stack

💼 About This Role

You'll own Tier-1 IT support for a global legal tech company, ensuring employees are unblocked and new hires are set up for success. You'll pattern-spot recurring issues and funnel root causes to Tier 2, contributing to a secure, automated infrastructure. This role offers hands-on experience with macOS and access provisioning in a fast-paced environment.

🎯 What You'll Do

• Own Tier-1 IT support across the global helpdesk
• Run new-hire provisioning and offboarding logistics
• Pattern-spot recurring issues and escalate to Tier 2
• Provide off-hours support and incident escalation

📋 Requirements

• 3+ years in helpdesk or IT support
• Natural problem-solver with root-cause analysis
• Calm and clear under pressure
• Detailed service orientation and clear communication

✨ Nice to Have

• Hands-on macOS administration at scale
• Experience with Okta, Jamf, CrowdStrike
• Identity and access fundamentals

🎁 Benefits & Perks

• 🖥️ MacBook and equipment provided
• 🏖️ Unlimited PTO
• 📈 Learning budget for certifications
• 🏠 Hybrid work (expected in office 3 days/week)

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min