🛠 Tech Stack

💼 About This Role

You'll be the first point of contact handling global customer communications for HBX, a leading e-commerce fashion platform. You'll ensure timely and professional service across multi-channels while working cross-functionally with e-commerce departments. This 6-month contract role offers a remote work setup based in Taiwan.

🎯 What You'll Do

• Provide exceptional service across multi-channels for all customer communications
• Handle cases with a high level of professionalism and customer centric mindset
• Maintain high service awareness and work cross-functionally with e-commerce departments
• Support reporting manager with ad-hoc tasks and duties

📋 Requirements

• Degree, High Diploma or Associate Degree holder
• Fluent in Chinese and English for spoken and written communication
• Available to work during weekends, busy periods, and public holidays
• Proficient in MS Office and Google Drive

✨ Nice to Have

• Experience in customer service or related fields
• Experience in e-commerce industry
• Experience with CRM, Case Management, Live Chat, AI tools

🚩 Heads Up

• 6-month contract without mention of permanent conversion possibility
• Work hours 13:00-22:00 including weekends and public holidays may affect work-life balance
• Requirements list includes soft skills like interpersonal and time management alongside hard skills