15h ago

Customer Solutions Architect

San Francisco

$140k-$200k / yearest.

full-timemidai-ml

🛠 Tech Stack

💼 About This Role

You'll help teams deploy and operate Braintrust's AI observability platform in production environments. You'll enable evaluation workflows by ensuring reliable infrastructure for leading AI-forward organizations. This role blends solution design, proactive support, and infrastructure guidance.

🎯 What You'll Do

  • Lead onboarding and implementation of customer-hosted infrastructure
  • Debug customer issues across SDKs, cloud, and model outputs
  • Design and document evaluation pipelines using Braintrust SDKs
  • Build technical artifacts to accelerate customer onboarding

📋 Requirements

  • Experience in customer-facing technical roles like Solutions Architect
  • Fluency in Python or TypeScript
  • Strong grasp of DevOps infrastructure (Docker, Terraform, Kubernetes)
  • Ability to explain technical concepts to engineers and non-technical stakeholders

✨ Nice to Have

  • Experience with self-hosted or hybrid SaaS deployments
  • Familiarity with LLM/AI development workflows
  • Familiarity with Terraform and CI/CD pipelines

🎁 Benefits & Perks

  • 🏥 Medical, dental, and vision insurance
  • 🍴 Daily lunch, snacks, and beverages
  • 🌴 Flexible time off
  • 💰 Competitive salary and equity
  • 🤖 AI Stipend
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