Tech Stack

Description

Join BambooHR as a Client Service Specialist to help clients with hiring, performance management, and compliance. You'll provide support via phone, email, and chat, use problem-solving skills to resolve issues, and contribute to a team dedicated to exceptional client experiences.

Requirements

• 1-2 years of customer service or technical troubleshooting experience
• Excellent interpersonal and written/oral communication
• Strong attention to detail and ability to work in fast-paced environment
• Ability to break down complex problems and explain clearly
• Type 40+ words per minute

Responsibilities

• Provide world-class customer service via phone, email, and chat
• Develop understanding of BambooHR products to quickly navigate client issues
• Guide clients in performance management, time-tracking, onboarding, and ATS
• Engage in upselling and customer retention activities
• Keep up to date on new features and products