🛠 Tech Stack

💼 About This Role

You'll design, build, and deploy AI-driven customer engagement solutions using the NICE digital and AI portfolio. Your work directly translates complex business challenges into intelligent automation for voice and digital channels. This role combines deep technical expertise with customer-facing solution engineering.

🎯 What You'll Do

• Design and build AI-driven virtual agents for customer service workflows.
• Own full lifecycle of AI agents from design to deployment and optimization.
• Integrate AI agents with enterprise systems like CRM and knowledge bases.
• Develop full-stack solutions including web interfaces and backend services.

📋 Requirements

• Full-stack development experience with backend services and APIs.
• Expertise in AI agent systems including LLMs and conversational AI.
• Proven experience with enterprise integrations (REST APIs, CRM systems).
• Ability to translate business requirements into technical architectures.

✨ Nice to Have

• Experience with prompt engineering and agent orchestration frameworks.
• Familiarity with retrieval-augmented generation (RAG) systems.
• Background in customer engagement or contact center solutions.

🎁 Benefits & Perks

• 🚀 Innovative projects with cutting-edge AI technology.
• 🌍 Global company with a diverse, collaborative culture.
• 📈 Career growth opportunities across multiple roles and domains.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min