🛠 Tech Stack

💼 About This Role

You'll process loan documentation and support borrower requests to ensure timely, compliant resolution. Your work directly impacts homeowners' experience with mortgage servicing and document fulfillment. This role offers the chance to develop expertise in a fast-growing fintech company backed by a16z.

🎯 What You'll Do

• Process and route incoming digital mail.
• Generate and deliver payoff statements.
• Fulfill document requests like payment histories.
• Research and retrieve missing loan documentation.

📋 Requirements

• High school diploma or equivalent.
• 1-3 years experience in mortgage servicing or document processing.
• Proficiency in Microsoft Office and document management systems.
• Ability to meet SLAs and quality benchmarks.

✨ Nice to Have

• Associate or bachelor's degree.
• Knowledge of mortgage loan documents and servicing processes.

🎁 Benefits & Perks

• 💰 Competitive salary and 401(k) plan.
• 🏥 Medical, dental, vision benefits.
• 🍩 In-office snacks and Bagel Fridays.
• 🚇 Commuter benefits (pre-tax transit/parking).
• 👶 12 weeks paid parental leave.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Behavioral Interview· 60 min

[email protected]