💼 About This Role

You'll own strategic, revenue-driving relationships across Lancom's priority customers. You'll shift from reactive support to proactive partnership, leading customer strategy, roadmaps, and growth. This role offers a clear pathway toward an Executive role in a collaborative, down-to-earth culture.

🎯 What You'll Do

• Own and lead customer relationships, strategy and governance
• Build and drive outcome-focused roadmaps
• Run QBR's and executive forums that enable decisions
• Deliver on renewals and identify strategic growth opportunities

📋 Requirements

• 5+ years in Customer Success, Account Management, Business Analysis or Consulting
• Proven success in renewals and account growth
• Strong commercial and strategic thinking
• Experience in IT services, cloud, or complex customer environment

✨ Nice to Have

• Experience in a PE-backed or holding company environment
• Understanding of technology service business operations

🎁 Benefits & Perks

• 🏖️ Flexible working arrangements
• 🩺 Health insurance
• 📈 Clear career pathways
• 🤝 Supportive leadership
• 🌍 Exposure to meaningful technology projects

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Final Interview· 60 min