Tech Stack

Description

You will support individual Rosetta Stone language learners by handling subscription and billing questions, technical fixes, and tips to enhance their learning experience. Collaborate with product and engineering teams to resolve issues and document interactions in CRM systems while maintaining professionalism and efficiency.

Requirements

• Bachelor’s degree
• 1+ years customer-facing experience in a corporate setting
• Fluent Spanish speaking, reading, and writing
• Excellent analytical, diagnostic, and troubleshooting skills
• Detail-oriented and exceptionally organized

Responsibilities

• Deliver exceptional customer and technical support via email and phone
• Develop and maintain product expertise to resolve learner issues
• Analyze and troubleshoot technical support requests
• Collaborate with Product, Engineering, and Account Management teams
• Document customer interactions in internal CRM systems