🛠 Tech Stack

💼 About This Role

You'll be the primary point of contact for guests, handling inquiries via phone, email, and WhatsApp while creating a warm atmosphere at our property. As a Guest Experience Agent, you'll ensure every guest feels cared for, balancing online and face-to-face interactions to deliver seamless service.

🎯 What You'll Do

• Manage guest tickets across all European properties via phone, email, WhatsApp.
• Assist with booking modifications, inquiries, and concerns professionally.
• Guide guests through the check-in process in person at the property.
• Provide local recommendations and handle guest requests and emergencies.

📋 Requirements

• Passion for hospitality and genuine interest in guest experience.
• Strong communication skills in English and Italian.
• Tech-savvy with communication tools (email, WhatsApp, booking systems).
• Flexibility for rotating shifts, including weekends.

✨ Nice to Have

• Proficiency in additional languages.
• Experience in property management systems.

🎁 Benefits & Perks

• 🏖️ Complimentary stay to experience the brand.
• 🎁 Exclusive discounts for friends and family on stylish apartments.
• 🤝 Global community and team-building events.

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Offer· 1 week

🚩 Heads Up

• Fixed-term contract with possibility of indefinite seems uncertain