Tech Stack

Description

You will act as the primary bridge between camp brand partners and our software ecosystem, ensuring successful platform integration and maintaining healthy long-term partnerships. You'll resolve complex challenges, advocate for product evolution, and drive retention growth by monitoring partner health metrics.

Requirements

• 2-4 years of experience in Account Management, Partner Success, or high-level Customer Service
• Strong communication skills to articulate needs regarding fulfillment, compliance, and CSAT
• Expert problem-solving and de-escalation skills with calm professionalism under pressure
• Technical savvy with comfort navigating new systems, APIs, or reporting tools
• Exceptional organization and project management to juggle multiple brand launches simultaneously

Responsibilities

• Provide strategic support to camp brand partners to optimize platform presence and meet shared goals
• Oversee technical onboarding of network providers into CSR and Salesforce systems
• Resolve partner escalations and communicate feedback to drive long-term quality strategy
• Collect partner feedback and data to influence product roadmap for childcare industry needs
• Monitor partner health metrics and proactively engage to prevent attrition and identify expansion opportunities