2h ago
Project Manager, Customer Experience
Reno, NV; New York, NY; San Ramon, CA; Remote
full-timesenior RemoteFinancial Technology
Tech Stack
Description
You will lead end-to-end implementations of Ridgeline's enterprise cloud platform for investment management firms, coordinating cross-functional teams and leveraging AI tools to enhance delivery. You'll define scope, manage milestones, and ensure successful go-lives.
Requirements
- Bachelor's degree in Finance, Business, CS, IT, or related field
- 5+ years leading investment management software implementations in customer-facing role
- Strong knowledge of front-office and back-office investment management workflows
- Experience managing enterprise software implementations with functional and technical workstreams
- Proven ability to coordinate cross-functional teams and drive complex projects to completion
Responsibilities
- Lead end-to-end implementation projects from kickoff through go-live for enterprise cloud platform
- Define project goals, scope, and success criteria; establish structured delivery plans
- Coordinate cross-functional teams including consulting, engineering, product, and customer stakeholders
- Manage budgets, timelines, resources; identify risks and develop mitigation strategies
- Leverage AI tools (e.g., ChatGPT) to improve documentation, communication, and project management efficiency
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