2h ago

Project Manager, Customer Experience

Reno, NV; New York, NY; San Ramon, CA; Remote
full-timesenior RemoteFinancial Technology

Tech Stack

Description

You will lead end-to-end implementations of Ridgeline's enterprise cloud platform for investment management firms, coordinating cross-functional teams and leveraging AI tools to enhance delivery. You'll define scope, manage milestones, and ensure successful go-lives.

Requirements

  • Bachelor's degree in Finance, Business, CS, IT, or related field
  • 5+ years leading investment management software implementations in customer-facing role
  • Strong knowledge of front-office and back-office investment management workflows
  • Experience managing enterprise software implementations with functional and technical workstreams
  • Proven ability to coordinate cross-functional teams and drive complex projects to completion

Responsibilities

  • Lead end-to-end implementation projects from kickoff through go-live for enterprise cloud platform
  • Define project goals, scope, and success criteria; establish structured delivery plans
  • Coordinate cross-functional teams including consulting, engineering, product, and customer stakeholders
  • Manage budgets, timelines, resources; identify risks and develop mitigation strategies
  • Leverage AI tools (e.g., ChatGPT) to improve documentation, communication, and project management efficiency
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