💼 About This Role

You'll proactively progress referencing applications and support tenants via phone, live chat, and email. Your work directly helps tenants secure their dream home while meeting key performance targets. This fully remote role offers quarterly paid travel to our London or Sheffield office for team collaboration.

🎯 What You'll Do

• Progress referencing applications to generate reports within KPIs
• Help tenants secure their dream home by meeting targets
• Support customers via phone, live chat, and email with high accuracy

📋 Requirements

• Previous experience in a highly targeted fast-moving contact centre is highly desirable
• Customer-centric mindset to identify and understand customer needs
• Great attention to detail to identify inconsistencies

✨ Nice to Have

• Experience conducting credit or ID checks or working within the lettings industry
• Proven ability to prioritise effectively and stay organised

🎁 Benefits & Perks

• 📚 Development Fund for personal and professional growth
• 🧠 Bi-weekly coaching with Sanctus for mental health support
• 🏖️ 25 days holiday plus bank holidays, increasing to 32 days
• 👶 3 months fully-paid parental leave for all genders

📨 Hiring Process

Estimated timeline: 1-2 weeks

1. 1AI Phone Screen with Lily· 5 min
2. 2Interview· 1 hour
3. 3Offer· 1 day