Description

As a Customer Success Business Partner at Anaplan, you will be the primary customer contact for a portfolio of enterprise accounts, ensuring solution adoption, value realization, and identifying growth opportunities. You'll work with Sales, Professional Services, and Partner teams to drive customer success and secure renewals.

Requirements

• 5+ years of experience in account management, consulting, or client services
• Experience in business planning (annual operating plans, forecasting, modeling) is a plus
• Corporate finance, supply chain, and sales planning experience is a plus
• Customer-first mentality with proactive attitude and ability to react with urgency
• Strong project and program management skills and ability to multitask

Responsibilities

• Handle a portfolio of Enterprise Customers with ~$5.0M ARR to improve value and ROI on Anaplan
• Be the primary Anaplan point of contact and trusted adviser during the customer life cycle
• Proactively monitor customer end-user adoption and sponsorship, building action plans if needed
• Guide customers to secure strong adoption and align Platform Expansion plans to business objectives
• Support implementation success and service quality through collaboration with Professional Services