💼 About This Role

You'll support the quality and reliability of operational workflows at a Series C health tech startup. You'll conduct quality audits and provide actionable feedback to ensure accurate, clear outputs at scale.

🎯 What You'll Do

• Conduct quality audits of calls, messages, and documentation.
• Evaluate adherence to Solace protocols and accuracy standards.
• Provide actionable feedback to improve team quality.
• Identify patterns and gaps, sharing insights with QA Manager.

📋 Requirements

• Experience in quality assurance or related field.
• Exceptionally detail-oriented with high accuracy standards.
• Comfortable working cross-functionally in a high-growth environment.
• Proactive mindset with ability to operate autonomously.

✨ Nice to Have

• Familiarity with QA frameworks or coaching methodologies.
• Experience in clinical operations or patient advocacy.

🎁 Benefits & Perks

• 🏖️ Remote work
• 💰 Competitive hourly pay ($28.85–$31.25/hr)
• 🏥 Health benefits
• 📈 Growth opportunity at a funded startup

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Take-Home Assignment· 2-3 hours
4. 4Final Interview· 45 min