🛠 Tech Stack

💼 About This Role

You'll run migrations end-to-end, becoming an expert in Pylon and translating customer processes. You'll be the go-to person for customer questions, juggling 20+ migrations at once. This fully in-person role is backed by top investors and a fast-growing team.

🎯 What You'll Do

• Run customer migrations end-to-end
• Become an expert in Pylon and legacy support systems
• Answer customer questions via chat and video
• Manage 20+ migrations simultaneously

📋 Requirements

• Located in or willing to relocate to San Francisco
• Organized and able to juggle 20+ migrations at once
• Comfortable interacting with customers over chat and video
• Detail-oriented and a fast learner

✨ Nice to Have

• Technical background and appetite for technology
• Previous experience managing support systems or implementing SaaS products

🎁 Benefits & Perks

• 🏥 Fully covered medical, dental, vision insurance
• 🏖️ Unlimited PTO + 14 company holidays
• 🍽️ Lunch, dinner, and snacks at the office
• 🏋️ Fitness stipend
• 🗺️ Annual offsite

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 1 hour
3. 3Hiring Manager Chat· 45 min
4. 4Final Round· 1 hour

🚩 Heads Up

• Fully in-person with no remote option despite role often being remote in industry
• Juggling 20+ migrations simultaneously may lead to burnout