🛠 Tech Stack

💼 About This Role

You'll serve as the primary account manager for agents joining Compass, ensuring they adopt Compass technology and delivering a world-class experience. You'll manage the office appearance, support marketing needs, and partner with onboarding teams. This role is 100% in-office in Bellingham.

🎯 What You'll Do

• Welcome guests and manage office mail and supplies
• Support agents via phone, email, and in-person meetings
• Conduct 1:1 training and group sessions on Compass tools
• Create marketing collateral from templates and liaise with specialists

📋 Requirements

• 2-3 years experience in customer service, training, or office management
• Ability to work in-office during standard hours
• Strong problem-solving and interpersonal skills
• Meticulous attention to detail

✨ Nice to Have

• Previous experience in real estate
• Experience with enterprise technology (Zendesk, Salesforce, Confluence)
• Experience with live or remote training

🎁 Benefits & Perks

• 💵 Incentive programs including cash, equity, or commissions
• 🏖️ Paid vacation, holidays, sick time, parental leave, recharge leave
• 🏥 Medical, dental, vision, tele-health
• 💰 401(k) plan with flexible spending accounts
• 🐾 Pet insurance and additional wellness perks

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Final Round· 60 min

🚩 Heads Up

• Role combines customer success and facilities management, which may dilute focus
• Requires lifting up to 25 lbs, physical demand not typical for CS role