Description

You will architect the retention and expansion engine for ShareGate, leading a team of managers and building an AI-augmented playbook to drive growth. You'll design the multi-product cross-sell strategy and operationalize scalable structures to achieve $100M+ ARR.

Requirements

• Experience leading account management teams at a B2B SaaS company
• Proven track record of driving retention and expansion at scale
• Strategic thinker with operational excellence
• Experience in multi-product or platform expansion motions preferred
• Familiarity with AI automation in sales and customer success

Responsibilities

• Manage a team of two Account Management and Renewal managers
• Build the first version of an AI-augmented expansion playbook
• Design the multi-product cross-sell strategy for Protect and Backup
• Operationalize account planning and automated SMB motions
• Partner with Product and RevOps to reduce churn and identify wallet share opportunities