1d ago

Customer Success Manager

Chicago, IL

$95k-$130k / yearest.

full-timesenior Remotemanufacturing

🛠 Tech Stack

💼 About This Role

You'll manage customer projects in the manufacturing maintenance sector at TRACTIAN, ensuring customer satisfaction and expansion by driving maintenance operational excellence. You'll deepen relationships with industry leaders like Hyundai, Bosch, and Kraft Heinz.

🎯 What You'll Do

  • Support customers with CBM and CMMS initiatives
  • Guarantee optimal customer satisfaction and ROI
  • Drive customer accounts growth through ROI and relationship building
  • Implement new projects and provide training to stakeholders

📋 Requirements

  • Business-driven mindset and customer facing experience
  • More than 5 years experience in manufacturing environments
  • Management of projects and small teams
  • Bachelor's degree in Engineering or a related field

✨ Nice to Have

  • Maintenance experience with CBM and CMMS tools
  • Experience implementing Lean Manufacturing or Six Sigma

🎁 Benefits & Perks

  • 🏖️ Remote work
  • 🏥 Health insurance
  • 📈 Stock options
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