Tech Stack

Description

You will be the first point of contact for end users globally, troubleshooting hardware, software, and networking issues across Windows, Mac, and Linux. You'll manage tickets, communicate via Slack and Zoom, and ensure timely resolutions while contributing to knowledge bases.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or related field
• 1-2+ years of IT support or technical support experience
• Proficient in Windows, Mac, or Linux
• Experience with customer service tools (ticketing, voice, chat)
• Strong problem-solving and communication skills in English

Responsibilities

• Act as initial point of contact for end users via phone, email, or ticketing system
• Diagnose and resolve software, hardware, networking, and tool issues for remote users
• Maintain communication with users on ticket status and resolution
• Manage tools like GSuite, Jumpcloud, Slack, Intune, Okta, AD, 1Password, JIRA, Confluence
• Create knowledge articles and escalate issues to L2 with troubleshooting notes