🛠 Tech Stack

💼 About This Role

You'll own the global CS enablement strategy at Yotpo, a leader in eCommerce trust and loyalty solutions. You'll design and deliver impactful programs that equip teams to drive retention and growth. This role offers the chance to shape customer success enablement across multiple regions and customer segments.

🎯 What You'll Do

• Become a subject-matter expert in Yotpo's products and e-commerce landscape.
• Shadow CSMs and partners to align training with real-world challenges.
• Partner with CS leadership to close skills gaps and measure impact.
• Design onboarding and continuous enablement programs across teams.

📋 Requirements

• 3–5 years of Customer Success enablement or similar post-sales enablement experience.
• Familiarity with Customer Success methodologies (value-based planning, adoption frameworks, etc.).
• Experience with enablement systems like Gong, LMS/CMS, and Salesforce.
• Strong knowledge of recurring-revenue motion dynamics (retention, expansion, churn).

✨ Nice to Have

• Passion for eCommerce and technology.
• Proven track record designing global enablement programs.

🎁 Benefits & Perks

• 🏖️ Flexible Time Off policy, sick time, and paid holidays.
• 🏥 100% medical premium coverage for employees; 90% for dependents/family.
• 💰 Equity options and company-sponsored 401K matching.
• 👶 Comprehensive paid leave for new parents and Dependent Care FSA.
• 📈 Individualized career development and rewards.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min