💼 About This Role

You'll shape the first experience new clients have with MarqVision's brand protection platform, configuring tools to match their enforcement goals. You'll coordinate across Sales, Customer Success, and Operations to deliver a seamless onboarding experience for diverse global clients.

🎯 What You'll Do

• Coordinate and deliver pre-sales assessments to AEs and clients.
• Assess new customer needs to define scope and product configuration.
• Communicate with customers to walk through onboarding process.
• Build and improve internal process documentation and SOPs.
• Manage a pipeline of onboarding requests across global regions.

📋 Requirements

• 3+ years of experience in customer onboarding or customer success.
• Bilingual proficiency in Korean and English required.
• Excellent organizational skills to juggle multiple projects.
• Strong communication skills for customer-facing meetings.

✨ Nice to Have

• Experience with SaaS customer onboarding.
• Familiarity with e-commerce platforms or brand protection tools.
• Experience creating process documentation or SOPs.

🎁 Benefits & Perks

• 🏖️ Flexible work hours (8-10AM start) and remote work (2 days/week).
• 📈 Stock options based on US stocks.
• 🏥 Regular health checkups.
• 💰 Lunch support on office days, dinner and taxi support for overtime.
• 🍿 Snacks, drinks, coffee, beer provided in office.

📨 Hiring Process

Estimated timeline: 3-5 weeks

1. 1Application Review· 1-2 weeks
2. 2Screening Interview· 30 min
3. 3Hiring Manager Interview· 45 min
4. 4Team Interview· 60 min
5. 5Culture Fit Interview· 30 min
6. 6Case Study (optional)· N/A