🛠 Tech Stack

💼 About This Role

You'll ensure operational continuity for all employees through secure technology infrastructure management. You'll act as the technical pillar scaling the Zero-Trust model while maintaining an exceptional user experience.

🎯 What You'll Do

• Maintain 95% ticket resolution within Asana SLAs.
• Ensure 100% device fleet compliance with MDM standards.
• Achieve 0% error in access provisioning/deprovisioning.
• Automate 3 recurring manual processes per quarter.

📋 Requirements

• 2-3+ years in technical support for startups.
• Mastery of hybrid infrastructures (macOS/Windows).
• Resolve complex Level 2 and 3 incidents autonomously.
• B1 English level or higher.

✨ Nice to Have

• Experience with Jamf or Intune.
• Proficiency in Bash, Python, or Google Apps Script.
• Knowledge of Zero-Trust security model.

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 💻 Remote work
• 🏥 Health insurance
• 📈 Stock options
• 📚 Learning stipend

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Assessment· 60 min
4. 4Offer· 1 week