🛠 Tech Stack

💼 About This Role

You'll handle Tier 1 and Tier 2 support for residential solar systems, troubleshooting remotely and providing excellent customer service to English and Spanish speakers. You'll be a founding member of our new Costa Rica hub, helping build the team from the ground up.

🎯 What You'll Do

• Handle inbound and outbound calls, emails, and chats.
• Troubleshoot solar systems remotely using technical knowledge.
• Own follow-up on open tickets with homeowners and partners.
• Identify and implement process improvements.

📋 Requirements

• Bilingual English and Spanish communication skills.
• Strong ability to communicate via phone and email.
• Experience in customer service or technical support.
• Commitment to providing exceptional customer experience.

✨ Nice to Have

• Experience with Salesforce.
• Knowledge of solar storage systems.
• Experience with PPA, SREC, PTO.

🎁 Benefits & Perks

• 🌱 Culture of Growth: Mentorship and career advancement opportunities.
• 🌍 Inclusive Community: Global affinity groups and DEI commitment.

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Initial screening· 30 min
2. 2Technical interview· 60 min
3. 3Culture fit interview· 45 min