🛠 Tech Stack

💼 About This Role

You'll serve as the first point of contact for IT support, handling ticket management and troubleshooting. You'll work with end users of all technical levels while growing your career in IT. This part-time hybrid role offers flexibility and real-world experience.

🎯 What You'll Do

• Manage and triage IT support tickets
• Troubleshoot Windows OS and Microsoft 365 issues
• Assist users with Wi-Fi, encryption, and MFA
• Document and follow standard procedures

📋 Requirements

• 6 months to 2 years of IT support or customer service experience
• Basic understanding of Windows 10/11
• Familiarity with Microsoft 365 (Outlook, Teams, SharePoint)
• Must reside in a HUBZone and be a U.S. Citizen

✨ Nice to Have

• Experience with any ticketing or help desk system
• Reliable internet and dedicated workspace for remote work

🎁 Benefits & Perks

• 💼 Part-time schedule with flexible hours
• 🏠 Hybrid work (75% remote, occasional in-office)
• 📈 Career growth in IT support

📨 Hiring Process

Estimated timeline: 1-3 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Technical Interview· 45 min
3. 3Offer· 1 week